Our primary markets are Lake Norman and Asheville, but we also serve greater North Carolina.

In the Lake Norman area, we manage larger, lakefront homes with private docks. In Asheville and throughout North Carolina, we manage homes that have at least 4 bedrooms and tend to sit in the luxury category.

These are the property types our systems, staffing, and marketing are built around, and it's where we can deliver the most value to an owner.

The first step is a free Revenue Boost Blueprint: a custom analysis of your property that outlines its strengths, untapped opportunities, and true earning potential. It typically takes us a couple of days to put together, and there's no obligation attached to it.

We start by understanding your goals as an owner. Some homeowners want maximum revenue, others prioritize low turnover or meticulous upkeep, and most want some balance of both.

From there, we get to know your property in detail: layout, amenities, quirks, and what makes it stand out. We use that information to build a marketing and revenue strategy specific to your home, then create and optimize your listings across every platform we use. That groundwork is also what drives the ongoing marketing decisions we make on your behalf.

It depends on how rental-ready your home already is. If your property is an established vacation rental in good condition, we can often have it live within a week. If it needs more preparation, we'll walk you through a realistic timeline once we've assessed the property and your specific situation.

Just two things:

1. A signed management agreement.
2. Completed answers to our property intake questionnaire.

That questionnaire covers the details that help us manage your home well, like known quirks, preferred vendors, and anything unique about the property.

New clients start with an initial six-month term. After that, the agreement renews automatically every 30 days, giving you full flexibility to leave whenever you choose with 30 days' notice.

Yes. We work with owners under any ownership structure, including co-ownership among family members or business partners.

We're fully transparent about pricing: our management fee starts at 20% of the owner payout, depending on the property and package, plus a flat $149 per month technology fee. That's the entire monthly fee structure.

Our payment model works a bit differently than most property managers. Guest payments go directly to you as the owner, and we invoice you for our management fee at the end of each month. This gives you full visibility into your gross revenue as it comes in, rather than waiting on a net payout from us.

Yes. Each month, you'll receive a detailed performance analysis comparing your property's results to its own history and to comparable properties in the area. We also provide an annual recap using the same metrics, so it's easy to see exactly how much the home's performance has improved year over year.

Guests pay a cleaning fee as part of their booking, and that fee is paid directly to you along with the rest of the reservation total. We then handle payment to our cleaning team and invoice you for that expense. The process is straightforward and fully itemized.

Our owner clients cover the cost of consumables. We handle everything else: tracking inventory, restocking as needed, and making sure your home is always guest-ready.

Yes, maintenance and repair costs are the homeowner's responsibility. We work with a network of trusted local vendors who provide quality service at fair prices. For non-emergency repairs above $500, we contact you first to get your approval before any work begins. Emergency repairs are handled immediately to protect the property and guest experience, with you notified as soon as possible.

Yes. Since we already track your property's full financial performance, we handle the filing and payment of North Carolina sales and use tax on your behalf. We can also take the lead on any other tax-related expenses based on the exact location of the home.

Refunds depend on the cancellation policy in effect at the time of booking, which varies by season and demand. During peak periods, guests typically receive a partial refund or no refund if they cancel close to check-in. During slower periods, we apply a more flexible policy. In every case, the refund is based on whichever cancellation policy was active on the property at the time the guest booked.

At Avanza Vacations, revenue management is data-driven and property-specific. We use PriceLabs dynamic pricing software, informed by real-time market data from AirDNA, to set rates based on actual demand rather than guesswork.

Our strategy generally targets a higher average daily rate with slightly lower occupancy, rather than chasing volume through discounted pricing. For luxury homes like those in our portfolio, this approach produces stronger net revenue, less wear and tear on the property, and a higher-quality guest. We think of it as the sweet spot between maximizing what each night is worth and protecting the asset for the long term.

High occupancy isn't a priority for us on its own. Instead, we focus on the combination of average daily rate and occupancy that produces the highest total revenue.

Some of our top-performing homes run 60% to 65% annual occupancy yet consistently outperform the broader market. What matters most to our owners is actual revenue generated, so that's the metric we optimize for. We could have the homes occupied 100% of the time for a lower rate, but that would just equal more wear and tear with less revenue overall. Not a good combination.

Your property will be listed on Airbnb, Vrbo, and our direct booking site. We also build a dedicated landing page for each property, which we use across all of our advertising efforts. In the markets we serve, these three channels account for nearly all reservations.

Yes. This is exactly what our Revenue Boost Blueprint is built to do. It's a detailed, property-specific analysis that includes a realistic revenue projection based on your home's features, location, and comparable performance data in the market — so you know what to expect before you ever sign an agreement.

We evaluate photography on a case-by-case basis. If your home already has strong, professional-quality photos, we don't see a reason to spend money retaking them. If the home lacks photos or the existing ones are poor quality, we strongly recommend professional photography.

Many property managers advertise free photography to win new clients, but that often means a bargain photographer whose work doesn't do the property justice. We recommend a small list of preferred photographers who consistently deliver outstanding results, and the investment is worth it.

Listing copywriting, on the other hand, we handle in-house, since we know from direct experience what language and structure actually convert.

Yes. Your property will have its own direct booking page on our website, along with a separate landing page that we use specifically for marketing campaigns.

We build every listing for strong search visibility from day one. Several factors drive ranking, and we optimize for all of them:

• The number and quality of guest reviews
• Leading with the strongest photos
• Highlighting standout amenities
• Writing a clear, compelling title

We continue to refine these elements over time as performance data comes in.

Yes. We don't just list a property on Airbnb and Vrbo and hope for the best. We run targeted ads on the platforms where potential guests actually spend their time, like Facebook and Instagram, to reach people while they're actively thinking about a vacation. This approach also reduces the amount of direct competition your listing faces from other properties in the area.

In practice, just one or two extra bookings is enough to cover the cost of running ads for the entire year.

Our team manages all guest communication around the clock. Everyone on staff is trained in a consistent approach to guest messaging — one that maximizes the guest experience while also protecting your home and its rules.

We use a multi-step screening process for every reservation request:

1. We review the guest's history and any feedback left by previous hosts.
2. We look at the number of ratings they've received and their overall score.
3. We ask every guest a set of screening questions and approve or decline the booking based on their responses.

Together, these steps significantly increase the odds that the person actually staying at your home is a great guest.

One week before arrival, we send the guest a unique four-digit door code, valid only for their stay, along with a link to an online guidebook covering the property and local attractions. We also keep a physical copy of the guidebook on-site. By the time the guest arrives, everything is set up for a smooth, self-guided check-in.

Check-out is just as simple: guests typically only need to complete two or three quick steps, like taking out the trash and returning any moved furniture to its original spot. Our team takes care of the rest.

Guest reviews are one of the biggest factors in how well a listing ranks in search, so keeping our reviews strong is a real priority. We monitor guest messages closely for feedback of any kind, including complaints, and address issues as quickly as possible since we know most guests are on vacation and want a fast resolution.

Interestingly, some of our best reviews have come from guests who had a problem during their stay but were impressed by how quickly and thoughtfully we resolved it.

Every guest stay is required to carry short-term rental damage protection, which covers guest-caused damage without relying on a traditional security deposit that can discourage bookings.

When damage occurs, we document it thoroughly, manage the claims process on your behalf, and keep you informed throughout, if needed. The goal is to make you whole with as little friction as possible and get your property back to guest-ready condition quickly.

Yes, every stay at our properties is covered by short-term rental damage protection instead of a traditional deposit. This program reimburses us for guest-caused damage, with coverage ranging from $3,000 to $10,000 per stay depending on the property.

In the rare cases where we've received a critical review, we respond publicly with a thoughtful, professional tone. Our goal is twofold: to show the guest their feedback was heard, and to let future guests see exactly how we handle issues when they come up.

A thoughtful response to a bad review often does more to build trust with future guests than a perfect five-star record alone.

Cleaning is one of the most demanding parts of this business, and we're proud of the quality our teams deliver. Every clean follows a detailed checklist, and our cleaners photograph each room afterward so we have visual proof the home is guest-ready before the next check-in.

Our cleaning teams are local contractors rather than employees, and we're typically one of their largest accounts. That relationship matters: they take excellent care of our homes, and we make sure to take good care of them in return.

We run structured monthly, quarterly, and annual inspections at every property to keep the home in top condition year-round. These inspections often cover more than fifty individual checkpoints, along with a full supply inventory to make sure the home is stocked and ready for upcoming guests.

Routine maintenance is scheduled between guest stays, while the home is unoccupied, to avoid any disruption. For emergencies, we dispatch the right specialist as quickly as possible. We maintain relationships with more than 150 local specialists across our market, covering everything from HVAC to pest control to power washing.

Yes. We work with over 150 specialists across our markets. For high-demand trades like plumbing and electrical, we typically have multiple vetted options on hand depending on availability, ranked by a priority list we've built based on direct experience with each vendor.

We respond to maintenance emergencies as fast as possible. Issues typically reach us either through a direct message from a guest or through one of our remote monitoring devices, which alert us the moment something needs attention — often before the guest even notices.

Yes, we coordinate with pool, hot tub, and landscaping vendors to keep the property in excellent shape. Some owners prefer to contract with these vendors directly, while others prefer we handle it entirely. We're happy to work either way, depending on your preference.

We follow a seasonal maintenance calendar tailored to the Lake Norman climate. A few examples:

• Late fall / early winter: prep the irrigation system and have gutters cleaned ahead of the cold months.
• Spring: schedule power washing right after pollen season and arrange for window cleaning.

These are just a few examples of the recurring seasonal work we handle throughout the year to keep the home protected and guest-ready.

Absolutely. One of the main reasons people invest in a vacation rental is not just for the income, but for the ability to enjoy the home themselves. As a client, you have full access to stay at your property whenever it's available. To block dates, you simply log into our owner portal and create an owner reservation.

No. We don't place any restrictions on owners regarding how often or how long they stay at their own property. We are one of the rare companies in our market that have no restrictions on this.

Yes. Owners receive priority access even during peak season, as long as dates are requested with sufficient advance notice.

For peak season dates, we recommend blocking your desired dates at least six months in advance. Popular weeks can book up well ahead of time, so the earlier you let us know, the better we can guarantee availability on the dates you want.

Yes, as long as there's enough space remaining for our supplies, linens, and towels. Most of the homes we manage have ample storage, so this is rarely an issue.

In cases where a special short-term rental permit or license is required, we ask our owners to take the lead in getting the home registered, since they are the owners of the home. Once that's been done, we take the lead in making sure the home stays in compliance and does what it needs to do to maintain good standing.

Yes, we carry liability insurance as a company. That said, we always recommend owners carry their own appropriate coverage as well.

For most short-term rentals, this means a commercial policy with liability included, rather than a standard residential policy, since a typical homeowner's policy usually isn't built to cover short-term rental activity. Having the right policy in place protects you if an issue ever arises.

During onboarding, we can usually tell whether noise carrying to neighboring properties is likely to be a concern. When it is, we're proactive: we reach out to neighbors ahead of time to introduce ourselves as the property manager and share our contact information, so they have a direct line to us if something comes up. In some cases, we also install noise monitoring devices to keep close track of sound levels in real time.

We treat neighbors with the same care we give our guests. They have every right to enjoy their own property, and we work hard to make sure living next to one of our homes is a good experience for them.

If regulations change, we adjust our approach accordingly. Depending on the new rules, that might mean reducing the number of stays, limiting occupancy per booking, or shifting the property to a mid-term rental strategy. In any scenario, we'll recommend the approach that best protects your goals while keeping the property fully compliant with the updated regulations.

Every client has access to our Owner Portal, which gives you visibility into your rental calendar, guest messaging (if you'd like to be looped in), financials, owner statements, and more — all in one place.

Yes. Our Owner Portal is also available as a mobile app, so you can check bookings, your calendar, and revenue from your phone anytime.

We don't cover the cost of smart home technology, since it's an investment that belongs to the home and to you as the owner rather than to us. That said, we take the lead on sourcing the right equipment and making sure it's installed and set up correctly.

For reservations booked through Vrbo or directly with us, we use advanced ID verification technology to confirm that the guest booking the home is actually who they claim to be, along with several other security checks.

Airbnb handles its own guest verification process, so we rely on their built-in system for Airbnb reservations rather than duplicating that effort.

At the start of each month, you'll receive a full update on how your property performed the month before, including financial results, key observations, and anything else worth flagging.

Because we're a boutique company by design, your main point of contact is the owner himself: Dan.

Revenue is the metric our owners care about most, so it's the one we prioritize. Alongside that, we track occupancy rate and average daily rate. Each month, we compare your property's performance against comparable homes in the area to gauge how it's stacking up, and we compare current results to the same period last year to track your year-over-year trend.

Because of the reporting we run every month, underperformance gets flagged quickly rather than going unnoticed. When that happens, we bring it to your attention and work with you to build a plan to address it — whether that means adjusting pricing strategy, marketing, or another aspect of how the property is being managed.

Absolutely. You can view examples of the properties we manage on our website at any time. We're also glad to say that many of our current clients have volunteered to speak directly with prospective owners about their experience working with us. Those conversations are genuinely valuable to people considering our services, and we're grateful to the clients who take the time to have them.

We strongly believe that our clients should have just as great an experience leaving our services as they do joining us. If you end up switching to another management company, we would work with them to ensure a smooth transition.

If the property is sold, our agreement ends on the day of closing. If the new owner wants to continue making the home a vacation rental, we'd be happy to work with them to make it an easy transition.

We ask for a 60-day notice to terminate the agreement, to allow us time to wind things down and prepare for your transition.

Our model of doing business is that the listing lives in the homeowner's account, not ours. The benefit of this is that you get to keep your reviews and history if you decide to switch to somebody else.